Markets

Ecommerce becoming more synchronised and digitised
With the pandemic reshaping the traditional marketing landscape, many small and medium-sized enterprises (SMEs) have turned to e-tailing to tap into new business opportunities. On the first day of the forum, Barry Thomas, former Head of Global Customer Marketing & Future of Commerce at The Coca-Cola Company, offered his perspective on the opportunities and trends that e-commerce presents. “The future of e-commerce will be operated on those more digitised, synchronised and unified data platforms. Macro marketplaces are being formed that brands and SMEs are eager to partner with. Companies have to think how the business will evolve in the next five to 10 years and invest in talents and capital for future development,” Mr Thomas said.

Younger generation’s preferences need to be understood
Mengfei Wang, Head of Commercial Marketing Department at social media and e-commerce platform Xiaohongshu, explored how social commerce can help brands connect with digitally savvy young consumers in Mainland China. “Young customers are looking to enhance their lifestyle and improve their well-being. By analysing search results and trends, we can get a better understanding of our customers and recommend products and services that meet their needs,” Ms Wang said.
Meanwhile, San Zang, Head of Marketing Planning Department, Marketing Center, at the integrated video sharing site BiliBili, gave her own insights into the next-generation youth market in the mainland, saying: “The younger generation is better educated, and they have different sets of values and preferences. They are also fond of good stories relating to brands and products and will participate in campaigns which they appreciate, being vocal about it and sharing their experiences.”

Metaverse opens up new world of opportunity
Justin W Hochberg, CEO and Co-founder, Virtual Brand Group, envisioned the game-changing retail experience that will be unlocked by the metaverse. “The metaverse will be a new platform for companies to explore new opportunities, attract new customers globally and to build long-term relationships with them. Brands and businesses have to be willing to be innovative, make good use of data and act fast,” Mr Hochberg said.
Brand purpose strategies drive sustainability push

Jeff Chen, Co-founder of SLOWOOD Ltd, shared his success stories in applying brand purpose strategies to drive sustainable enterprise development. “By promoting behavioural change to consumers, raising their awareness of sustainability issues and encouraging them through a sense of accomplishment, we believe everyone in the community can finally achieve sustainable living by taking ‘tiny steps forward’,” Mr Chen said.
The MarketingPulse and eTailingPulse online platforms will remain open until 30 April. During this period, industry participants can continue to make use of the platforms’ various features and review the content of this year’s seminars and previous events.